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Frequently asked questions


1. How long does an order take to arrive? 

We will send out the order as soon as we receive payment. After 2 till 4 days after ordering we will send the order out. You will receive the order within a maximum of 10 days. If you are not at home, the carrier will contact you to reschedule the delivery time.

2. Can I order seasonal products (Easter, Christmas...)?

Around 4 to 6 weeks beforehand you will be able to see special offers for specific times of the year and the special products on our website.

3. What if I want to order something that's not on your product list?

If you want to order something that is not on our list you can contact us to talk about the possibilities. We can get hold of a lot of articles so feel free to contact us for special products.

6. Do you deliver all over Europe?

Yes, we deliver throughout Europe and specialy Spain including the Balearic and Canary Islands. Different rates apply for the islands. We also deliver throughout France and Portugal and most of all the other european counties.

7. If I want to make a large order, is there any other way of receiving it?

If you want to make a large one-off order for a special occasion (Dutch associations, schools, festivals...) or if you are placing an order with other families, we can send it with a lorry, although you must bear in mind that shipping costs will then be higher.

9. Can I place an order as an individual customer?

Yes, you can. A lot of people think we only sell to wholesalers but this is not true as we only deal with individual customers.


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