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General Terms & Conditions Appie Hein, S.L.


1. General

1.1 Appie Hein is understood in these general conditions and on the website as a trade name belonging to the limited company, with limited liability, Appie Hein, S.L., established by statute and dispatching in Blanes, Spain.

1.2 Appie Hein, S.L. is registered in the commercial register of Girona (Spain), volume 1877, section 8, folio 114, page 31449. The VAT number is: B-17726837.


2. Application

2.1 These general conditions are applicable to all agreements between Appie Hein as supplier and the purchaser.

2.2 The application of any general condition by the purchaser shall be formally denied by Appie Hein.

2.3 If for any reason any definition of these general conditions is rendered invalid or is cancelled, the remaining general conditions of the contract shall remain valid.


3. Offers

3.1 All Appiehein.com offers are without obligation.

Offers are made according to product availability as shown when making the order on the website.


4. Contract and invoicing

4.1 The agreement between Appie Hein and the purchaser is made when the purchaser has reviewed the four steps for the web ordering process and completed all the data required.

4.2 After receiving the completed digital order form the contract between Appie Hein and the purchaser is irrevocable and cannot be rescinded by the purchaser.

Appie Hein reserves the right to rescind the contract within a term of 24 hours after receipt, with no obligation.

4.3 After formalising the contract, Appie Hein will draw up the invoice within a term of 24 hours and it will be sent by email. Appie Hein will never send invoices by ordinary post. This is formally accepted by the purchaser.


5. Prices

5.1 Appie Hein is not responsible for changes in prices, images and texts of the products shown on the website.

5.2 Prices of products shown on the website include VAT.


6. Consumer market

6.1 Appie Hein only supplies products within Spain (including the Balearic and Canary Islands, Ceuta and Melilla), Portugal, Andorra, France and other European countries (see country list).


7. Shipping and minimum order

7.1 Prices of products indicated on the website do not include shipping. Shipping costs will be indicated separately on the invoice.

7.2 The minimum order is 25 Euros.


8. Delivery and delivery terms

8.1 Appie Hein will only sell its products to customers who have provided all their tax details.

8.2 Orders will be delivered as quickly as possible, sometimes even on the same day. The maximum delivery term is 10 days.

8.3 Delivery terms are indicative but cannot be guaranteed 100%. No rights may be claimed in relation to the delivery term. Appie Hein cannot be made liable for any damages caused by exceeding the delivery term indicated.

8.4 Products ordered by the purchaser will be delivered by a carrier or courier to the address indicated by the purchaser. In the event that there is no one to receive the order, the carrier will try to deliver the order an hour later or will contact the purchaser to make the delivery. If the purchaser still cannot be located on the second attempt, Appie Hein will re-charge the shipping costs for the subsequent delivery.


9. Safe payment

At Appiehein.com we offer the following methods of payment:

- Payment by Pay Pal

With this system you can pay using your Pay Pal account or by credit card (VISA or MasterCard).


- Payment through the Internet payment system iDEAL.

Payment can only be made using the iDEAL internet payment system if the customer has a Dutch bank account. Banks associated with the iDEAL system are: ABN AMRO Bank, ING-Post Bank, Rabobank, SNS Bank, SNS Regiobank, Friesland Bank, Fortis Bank and Triodos Bank.

Appie Hein reserves the right to reject any operation made by a credit card.


- Bank transfer from another bank

If you select 'bank transfer' as your payment method, with your order confirmation you will receive an email indicating the account number in which you can make the bank transfer in the name of Appie Hein. It is very important that you indicate in the subject box "order nº xxxx", along with your full name in order for it to be validated.

Order payment will not be considered complete until the total amount has been received in our bank account. You have 5 working days from order placement to make the transfer. If we do not have confirmation of payment within this term, Appie Hein will consider the order cancelled.

To speed up delivery and be able to check the information provided by our bank, you could send us a fax (+34) 972 33 40 68 or an email to info@appiehein.com with the bank transfer receipt.

Don't forget that payment must be made in EUROS and that with this payment system any bank commission will be charged to the purchaser.

Appie Hein bank details are as follows:

Recipient: Appie Hein
Account number: 2100 3000 1222 0192 4483

For orders made outside Spain you will need the following codes:

IBAN: ES49 2100 3000 1222 0192 4483


It is very important that in the field SENDER you include the following:
Order number – your name and surname. For example: 526315 - Ana Hernández Gonzalez


10. Complaints and obligations

10.1 If Appie Hein delivers the wrong order or it contains erroneous products, the purchaser must inform Appie Hein within 24 hours after receiving the incorrect order. Appie Hein will then speak to the customer to decide whether to re-send the products, to come and pick up the incorrect products or to apply a discount.

10.2 When the purchaser receives a product that is broken or in unacceptable conditions they must inform Appie Hein within 24 hours by email (info@appiehein.com) and a photo must be sent as proof. After receiving and checking the photo, Appie Hein, at the purchaser's choice, will return the amount of the value of the product or will exchange it and supply the product again as soon as possible. Appie Hein has the right to check damages at any time.

10.3 If the purchaser does not inform of the irregularities within a term of 24 hours after delivery, as indicated in articles 1 and 2, the delivery shall be considered valid and the purchaser will lose the aforementioned rights.

10.4 Appie Hein shall never be liable for damages to property and/or staff.

10.5 All deliveries will be made by carriers /couriers contracted by Appie Hein. These couriers only deliver orders. It is therefore impossible to return packages.


11. Liability and compensation

11.1 Appie Hein will only assume damages caused by their liability and in any case when determined by a court ruling.

11.2 Situations of force majeure that do not correspond to Appie Hein are: illnesses, import, export and/or transit bans, non-compliance of responsibilities by suppliers or couriers and production interruptions.
11.3 Appie Hein shall not be liable for damages to third parties, as these will be assumed in full by the purchaser. Nor shall Appie Hein be liable for damages caused by contracted transportation, unless these are due to a serious offence by the carrier/courier.

11.4 Appie Hein shall only be liable for compensation for material and/or personal damages.


12. Personal data

12.1 Appie Hein complies in full to the legal provisions regarding personal data as indicated in the data protection law. Purchasers shall at all times be able to view, modify or delete their data. The purchaser can do this by registering on the website and clicking 'Enter'. Appie Hein will keep the purchaser's data in a file. These data will be used for delivery of the order and will be saved as long as necessary in the event that there are complaints regarding the delivery. These data will not be shown to third parties in compliance with purchaser privacy.

12.2 Appiehein.com will include the purchaser's details in a database. This information will be used to manage the order and will be kept as long as necessary, in the event that there are complaints regarding the order. These databases are completely confidential and for privacy reasons will not be disclosed to third parties.


13. Applicable laws / Authorised courts

13.1 The Spanish law is applicable in all legal issues between Appie Hein and the purchaser.

13.2 Any discrepancies arising regarding this agreement shall be reconciled under Spanish Arbitration Institute Regulations or whenever required by Appie Hein, an authorised judge at the place of business or that of the purchaser. The process shall be conducted in Spanish. The arbitration tribunal shall decide pursuant to the law.


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